The CEO of the studio behind Helldivers 2, Johan Pilestedt, is getting positive attention for handling the server queue issues. Players are facing wait times due to high demand, but Pilestedt’s open and funny approach seems to be connecting with some people. It’s honestly really refreshing.
Pilestedt has acknowledged the server overload and advised players with limited budgets to wait until the situation improves. This honesty sets a different tone than CEOs who might prioritize immediate sales figures. This isn’t the only time he’s said something like this. There are even Reddit posts about how good the CEO is.
Another situation where he has gained a lot of attention is how he handled an impatient player with a dose of reality. A player tried to tell him to fix the server, but he responded with an answer that puts it into perspective. He recognized the need to fix the queues but said the best solution isn’t to hound or micromanage them. He was clear that letting them do what they do best was the solution.
There are a ton of people who don’t understand that server issues aren’t easily fixed. Servers have to be set up and bought, and a whole lot more things need to happen than you’d think. The biggest issue is that it’s not a one-day solution; it can take weeks. The other issue is that they can’t just buy a ton of servers without money to do so. Steam doesn’t immediately deposit money; you have to wait a month to get your money from a game.
There are many reasons why being impatient or hounding the team about servers won’t help anyone or fix anything. It only hurts those who made the game. They’re obviously fixing things and trying to increase capacity, but this commenter put it best.
“Need to schedule an emergency all-hands meeting during work hours were you have a powerpoint and talking about the lack of servers.
It will definitely increase productivity!”
@CrazyHussar on Twitter
Overall, Pilestedt’s management of the server queue situation seems to be resonating with some players. His openness, humor, and support for the development team are qualities worth praising in a leader dealing with a tough situation. However, it’s important to recognize that not everyone will be equally happy, and some players might still be understandably annoyed by the wait times.
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