Xbox Trying to ‘Meet Demand’ Causing Queue Times on Game Pass

Xbox tries to "meet demand" that causes Game Pass queues, and we've got more information here!
Game Pass Core In Front Of Many Games
Image: Microsoft

Xbox and PC Game Pass has been a runaway success, offering a vast library of games for a monthly subscription fee. This has been great for the company, but queue times have been massive as huge games release, like Starfield. Xbox is aware of this and is currently scrambling to meet the high demand for its cloud gaming service.

In a recent interview with Windows Central, Phil Spencer, CEO of Microsoft Gaming, acknowledged the issue and assured players that Xbox is “working hard to meet that demand.” Spencer explained that the company has “begun to start deploying more blades again” to increase server capacity. The huge boost they received from Brazilian gamers may have led to an increase in wait time.

“Brazil is such a big Xbox Cloud Gaming market for us, and a big Game Pass market for us. Brazil is our second-biggest PC Game Pass market right now… This has been our biggest year for people using Xbox Game Pass on TV. We’re seeing a growing use of Cloud, in Latin America but also globally.”

Phil Spencer

Later, Spencer said the company had to stop Xbox Cloud hardware deployment, causing queue times around Starfield’s release. In order to meet that growing demand, they’ve begun deploying more blades again. During the launch of Starfield’s Game Pass, I saw a queue time of over an hour. At one point, I wasn’t even given a time. It just said that a lot of people were on, and it would take a while.

Even today, I still won’t use the Cloud because of how long it’s taking to get into games. Demand has risen due to a number of factors. Starfield is just one example of the high-profile titles Xbox Game Pass has recently added to its library. In addition, portable gaming devices like the ASUS ROG Ally and devices like the Lenovo Legion Go have opened up new avenues for cloud gaming, attracting players who previously wouldn’t have considered it.

“I think you hit on the right point of ‘what it means to own an Xbox.’ The thing I want to be focused on is how do we continue to innovate for people who’ve made the commitment to our hardware platform… Game Pass was one of the things you know that over the last five years we built, and we continue to grow, it’s on PC, it’s on Cloud. It’s an important part of the Xbox console identity. And I think it will continue to be that.”

Phil Spencer

It appears that Microsoft is not only working on making Cloud queue times shorter but also that the Cloud will become a bigger focus in the future. Who knows, we may not even have another Next Gen console from Microsoft if the Cloud continues to do so well.

Jorge A. Aguilar

Jorge A. Aguilar

Jorge A. Aguilar, also known as Aggy, is the current Assigning Editor.

He started his career as an esports, influencer, and streaming writer for Sportskeeda. He then moved to GFinity Esports to cover streaming, games, guides, and news before moving to the Social team where he ended his time as the Lead of Social Content.

He also worked a writer and editor for both Pro Game Guides and Dot Esports, and as a writer for PC Invasion, Attack of the Fanboy, and Android Police. Aggy is the former Managing Editor and Operations Overseer of N4G Unlocked and a former Gaming editor for WePC.

Throughout his time in the industry, he's trained over 100 writers, written thousands of articles on multiple sites, written more reviews than he cares to count, and edited tens of thousands of articles. He has also written some games published by Tales, some books, and a comic sold to Telus International.

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